At The Dutch Frame (DutchFrame B.V.), we specialize in custom door design, window installation, and energy-efficient solutions for residential and commercial clients. As part of providing these services, we may collect and process personal data when you contact us or request a consultation.

This Privacy Policy explains what information we collect, how we use it, and what happens to your data when you submit a request through our website.

Information We Collect

When you contact us through our website, we may collect the following personal information:

• First and last name
• Email address
• Phone number
• Project details or message you provide

This information is required for us to understand your needs, such as custom door design, window installation, or repair services.

We may also automatically collect limited technical information such as:

• IP address
• Browser and device type
• Pages visited on our website

How Your Information Is Used

Your information is used strictly to support our services, including:

• Responding to your inquiries or consultation requests
• Contacting you regarding your project (doors, windows, installations, etc.)
• Providing quotes, estimates, or service details
• Improving our website and customer experience

We do not send unsolicited marketing messages and will only contact you regarding your request unless you explicitly agree otherwise.

What Happens When You Submit a Form

When you submit your details on our website:

• Your data is securely transmitted to our server
• It is processed by our contact system and delivered to our company email
• Only authorized team members can access your information
• We use your data solely to respond to your request and provide services

For example, if you request a window installation or custom door quote, your information is used to contact you, understand your requirements, and provide a tailored solution.

Data Sharing

We do not sell, rent, or trade your personal information.

Your data may only be shared when necessary with:

• Internal team members handling your request
• Trusted service providers (such as hosting or email providers)

All parties are required to keep your information confidential.

Data Retention

We keep your data only as long as necessary to:

• Respond to your inquiry
• Provide services or follow up on your request
• Maintain basic business records if required

Typically, contact form data is retained for up to 12 months unless further communication or legal requirements apply.

Data Security

We take appropriate measures to protect your personal data, including secure systems and restricted access. However, no system is completely secure, and we cannot guarantee absolute protection.

Your Rights

You have the right to:

• Request access to your personal data
• Request correction of incorrect information
• Request deletion of your data
• Withdraw your consent at any time

To exercise these rights, please contact us using the details below.

Cookies

Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

The Dutch Frame (DutchFrame B.V.)
Doelen 74, 4813 GR Breda, Netherlands
Email: [email protected]